How Corona pandemic has affected their WhatsApp usage?.For what purpose you use WhatsApp, professional(work) or personal?.Which app did they use the most for messaging daily?.Interviews varied for every person, there were some basic questions same for everyone. What kind of messages people might pin in a conversation?.Are users familiar with the pinning feature on any other medium?.What are the user’s incentives to pin messages on WhatsApp?.What do people prefer on WhatsApp professional or personal work on WhatsApp?.I interviewed 6 students from my college, 2 of my school friends ( age group 18–22 years), 4 relatives ( age group 26–35 years), and my aunt ( 36 age, Teacher by profession, used WhatsApp extensively during the corona pandemic).īefore taking the Interview, I noted the things I need to know and things I need to verify. Not only is WhatsApp often more cost-effective than SMS, but it facilitates large group conversations, something that is difficult through SMS, if not impossible.Īs the majority of our users are from 18–25 years and 26–35 years, I decided to interview a few people to get a better insight into the scenarios in which message pinning might be used. WhatsApp has provided a free alternative to SMS (Short Message Services) which is often 3 still a metered (pay per use) service.

The majority of users lie between the age of 18–25 years and the other major age group is 26–35 years.This application was developed to allow users to privately and freely send messages to each other through their smartphones. WhatsApp’s social network is unique in several ways relative to other social networks.WhatsApp being a global application with around 1 billion users, I just wanted to confirm the user types and major audience it supports, and major use cases. This is an individual project done, intending to practice and develop myself as a professional in the UX/UI world.

If you ever had a similar problem, you probably will like my idea! Overviewĭuring the pandemic of 2020, I decided to research and work on a new feature of pinning messages on WhatsApp, enabling users to pin their message. Also searching or navigating for important messages in a long conversation is a frustrating and tedious task. When we have around 200–400 unread messages to read in a single chat, important messages are often left ignored or unnoticed.

Slack pinned messages